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By purchasing from Fine Country Living Primitives LLC, it is assumed that you have read and agreed to our ordering information and policies set forth on this page.

PAYMENTS

We gladly accept PayPal, including Mastercard, Visa, American Express and Discover through PayPal services for all online orders and feel free to shop securely on our site! Your information is secure and we do not share it with anyone. We do not accept personal checks or money orders.

SHIPPING

WE NO LONGER ACCEPT INTERNATIONAL ORDERS.

Shipping charges include insurance and tracking information.

You will have your choice of shipping options at checkout. If you select $0.00 Customer Pickup for an order that can only be shipped, we will manually adjust the shipping choice to Ground and charge your card accordingly.

Orders are shipped via USPS/UPS within 1-2 business days.

Shipping charges are as follows:

Order Total Shipping
Zero to 10.00 5.99
10.01 to 30.00 6.99
30.01 to 50.00 8.99
50.01 to 100.00 10.99
100.01 to 150.00 12.99
150.01 to 300.00 15.99
300.01 and over 18.99


We will ship via United States Priority Mail or UPS Ground shipping, so if you have a PO Box, kindly provide both your PO Box AND your street address. Thank you!


These shipping rates are good within the United States 48 Contiguous States only and are subject to change. Additional shipping charges may be applied for shipping to Hawaii and Alaska residents and we will notify you prior to shipping of the additional charges.



All packages are sent insured. Please report damaged or defective items to us within 3 days of receipt and retain any damaged product(s) and all packaging for inspection by the carrier's representative. In addition, any errors made with your order must be reported in three business days of delivery.

In an effort to be more green and conserve resources, we do not send an invoice with your order so please be sure to provide a valid email address. When your order is placed through our website, you will receive an email invoice as your receipt for your order.

RETURNS

All sales are final on Seasonal and Holiday merchandise, Clearance merchandise, special orders and Heirloom Textiles.
We love primitives! What you can expect from our items is that they look time-worn and well-loved. They will be distressed, handpainted, stained, dirtied and grubbied, and just plain made to look very old. Some items will also be slightly different than what is pictured only because of the aging process. The look of primitives is intentional, and are not to be considered defective.

We are sure you will love your items you order from us. If you are unhappy with any product purchased from us, please contact us through our Contact Us button on the home page of our website to request a return authorization. All returns MUST be authorized prior to returning to Fine Country Living Primitives and we reserve the right to refuse returns without prior authorization.

Please note that a 10% restocking fee is applied to all returns. Restocking fees will be waived if the customer chooses a store credit in lieu of a credit via original method of payment. Shipping and handling costs are not reimbursed and it is the customers responsibility to pay for return shipping. All returns must be notified to us within 5 business days of delivery and all returns must be received here at Fine Country Living Primitives within 5 days of authorizing the return.

We reserve the right to refuse any refund for returned items that are unsellable, removed from original packaging, damaged or with tags/stickers removed.

CANCELLATION OF ORDER

Once an order is placed, packaged and paid for, any request for cancellation of that order will be considered a return and a 10% restocking fee will be deducted from your refund. Once an order has been processed through our carrier for shipment, it cannot be cancelled.

DAMAGES

If you should receive an item that is defective, you must contact us within three business days from date of delivery and we will gladly work with you to resolve the matter. By purchasing from our website, it is assumed that you have read and agreed to our ordering information and policies set forth on this page.

CONTACTING US

If you ever have any questions or concerns, simply visit our Contact Us button on the top left portion of our website.
In an effort to try to prevent spam, we are eliminating typing our email address on our website, but if you need to contact us and do not wish to use the Contact Us form provided, you may send an email to maryjo(at)finecountrylivingprimitives.com.
Due to the high number of online sales we receive on a daily basis, we are no longer able to take telephone orders. We do not have customer pickup.

DISCLAIMER

Candle and tart burning is a responsiblility ... please burn wisely!
Fine Country Living Primitives shall not be held responsible for injuries, damages or losses resulting from the use and/or misuse of any products purchased from this site.
For any matter, our maximum liability to you will be the amount of your purchase from Fine Country Living.
Additionally, all products sold by Fine Country Living and also handcrafted by Fine Country Living are not intended to be used as toys or for children...they are for display purposes only.

Retail prices and shipping charges subject to change.

Purchasing our products signifies your acceptance of this statement and releases us from all liability. By purchasing from Fine Country Living Primitives LLC, it is assumed that you have read and agreed to our ordering information and policies set forth on this page.
 

All Rights Reserved 2010-2015 Fine Country Living Primitives
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